Freight Policies and Information
- All Napoleon fireplaces, stoves, inserts and waterfalls are shipped
standard truck freight for FREE to destinations in the lower 48 states.
- Accessories and cabinets ordered with equipment are also shipped freight
- UPS freight is charged for on Log Sets and Patio Flames.
Other Considerations to make when ordering Napoleon Hearth
- The trucking company will be instructed to call you at least 24 hours
- If you require special delivery such as lift gate service you will have to
tell the trucking company and they will charge you for the extra service.
- As some fireplaces are heavy we suggest when you submit your order
that you arrange for a ship to address that has a forklift. Some
customers use a local business
such as a hardware store.
- When you accept delivery of your equipment check the order for damage and
note it on the receiving slip. If you suspect hidden damage write that on the
- If there is damage you will be responsible to file a damage claim with the
- If there is damage please call us, we can advise you on how to proceed.