FireplaceStores.Net Value Added Services
Toll Free Personal Consultation
Prior to your purchase we will offer free selection advice
The people that will take your call are experienced with the installation and service of Napoleon hearth products
They will make sure you order the correct accessories and all the necessary accessories to install your unit
Heating load calculations
Installing a fireplace with too much heat is a common mistake. The concept of having a fireplace is to be able to run it and not over heat the room. We do have tips and tricks to help overcome this problem.
If you are not sure of what size or heat range unit to purchase we can advise you for free
If necessary, we can supply you with computerized heat load and evaluation of your room.
There is a charge of $30.00 per-room for the computerized heat load service.
This is refundable if you purchase your fireplace, stove or insert from us in the next 30 days.
Pre-Assembly and burn in service
For customers that may want the piece of mind in knowing the accessories, wiring and gas conversion has been done properly.
We offer pre assembly and burn in service on all Napoleon gas fireplaces gas stoves and gas fireplace inserts. This consists of un-packing the unit and installing any purchased accessories such as blowers, brick kits or wiring remote controls. This also includes installing the stainless steel gas whip\s (converting to propane gas if necessary) and burning the fireplace to be sure there are no mechanical problems. The charge for this service is $79.00 per-unit.
After the purchase we offer free installation and technical service advice for 30 days.
Parts: We have a full stock of Napoleon parts on hand at all times.